Shipping + Returns
30 Day Returns - It's that Simple
Just send our friendly team an email at stepwell.hq@gmail.com and await further instructions.
Standard Returns Policy
If you purchased an item from STRYDA and you've changed your mind or need to swap it for another size, you can return it. Just send it back with proof of purchase and we’ll repair it, exchange it or give you a refund using your original payment method. Our policy provides you with additional benefits to those under Australian Consumer Law.
Delivery Questions?
Home Delivery orders for all orders can be sent to street addresses or post office boxes.
Unless otherwise detailed in the product description all items will be shipped from our Melbourne, Australia office within 1 day of receiving your order. Orders will be allocated a shipment tracking no.
Standard Delivery
All shipments are expected to arrive within 1-10 business days depending on the shipping service selected. If your order does not arrive within 14 business days please contact STRYDA at info@stryda.com.au with your order number or call us on 9457 1778.
Express Delivery
State |
Location |
Postcode range(s) |
---|---|---|
ACT & NSW |
Canberra |
0200-0250; 2600-2639; 2900-2920 |
Sydney and suburbs |
1000-1404; 1411-1920; 2000-2249; 2555-2574; 2740-2786 |
|
Gosford Region |
2250-2263 |
|
Newcastle |
2264-2310 |
|
Wollongong Area |
2500-2530 |
|
VIC |
Melbourne and suburbs |
3000-3210; 3335-3338; 3340#; 3427-3429; 3750#; 3755#; 3757#; 3765-3767; 3782; 3785-3796; 3800-3810; 3910-3915; 3930-3934; 3975-3977#; 8000-8899 |
Geelong and suburbs |
3211-3220 |
|
Ballarat |
3350; 3353-3356 |
|
Bendigo |
3550; 3552-3556 |
|
Shepparton/Mooroopna/Kialla |
3629-3632# |
|
Seymour |
3660-3661 |
|
Latrobe Valley |
3825; 3840-3844 |
|
QLD |
Brisbane |
4000-4209 |
Gold Coast |
2484-2490; 4210-4299; 9726; 9728; 9729 |
|
Booval/Ipswich Areas |
4300-4305 |
|
City of Toowoomba |
4350; 4352* |
|
Strathpine/Caboolture |
4500-4510; 4520 |
|
Sunshine Coast Areas |
4550-4601 |
|
Maryborough City |
4650# |
|
Hervey Bay City |
4655# |
|
Bundaberg City |
4670# |
|
SA |
Adelaide |
5000-5199; 5800-5999 |
TAS |
Hobart area |
7000-7019; 7050-7053; 7055; 7172#; 7892 |
Launceston |
7248-7325 |
|
WA - to Perth CBD |
From all above locations to Perth CBD |
6000-6005; 6800-6899 |
WA - from Perth CBD** to |
Canberra CBD |
2600-2601 |
Sydney CBD |
1000-1299; 2000-2009 |
|
Melbourne CBD |
3000-3010; 8000-8010 |
|
Brisbane CBD |
4000-4004 |
|
Adelaide CBD |
5000-5005; 5800-5879 |
|
Hobart CBD |
7000-7003 |
|
Launceston |
7250 |