Shipping + Returns

30 Day Returns - It's that Simple

Just send our friendly team an email at stepwell.hq@gmail.com and await further instructions.

Standard Returns Policy

If you purchased an item from STRYDA and you've changed your mind or need to swap it for another size, you can return it. Just send it back with proof of purchase and we’ll repair it, exchange it or give you a refund using your original payment method. Our policy provides you with additional benefits to those under Australian Consumer Law. 

 

Delivery Questions?

Home Delivery orders for all orders can be sent to street addresses or post office boxes.

Unless otherwise detailed in the product description all items will be shipped from our Melbourne, Australia office within 1 day of receiving your order. Orders will be allocated a shipment tracking no.

 Standard Delivery

All shipments are expected to arrive within 1-10 business days depending on the shipping service selected. If your order does not arrive within 14 business days please contact STRYDA at info@stryda.com.au with your order number or call us on 9457 1778.

 Express Delivery

Australia Post Express Post Shipping covers 80% of Australian business addresses, private addresses and Post Office boxes.
 
Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only.
 
If your item is for an address outside the Express Post network, we'll use the fastest possible transport links.

State 

Location

Postcode range(s)

ACT & NSW 

Canberra

0200-0250; 2600-2639; 2900-2920

Sydney and suburbs

1000-1404; 1411-1920; 2000-2249; 2555-2574; 2740-2786 

Gosford Region

2250-2263 

Newcastle 

2264-2310 

Wollongong Area

2500-2530

VIC

Melbourne and suburbs 

3000-3210; 3335-3338; 3340#; 3427-3429; 3750#; 3755#; 3757#; 3765-3767; 3782; 3785-3796; 3800-3810; 3910-3915; 3930-3934; 3975-3977#; 8000-8899 

Geelong and suburbs 

3211-3220 

Ballarat 

3350; 3353-3356 

Bendigo 

3550; 3552-3556 

Shepparton/Mooroopna/Kialla 

3629-3632# 

Seymour 

3660-3661 

Latrobe Valley

3825; 3840-3844

QLD

Brisbane 

4000-4209 

Gold Coast 

2484-2490; 4210-4299; 9726; 9728; 9729 

Booval/Ipswich Areas 

4300-4305 

City of Toowoomba 

4350; 4352* 

Strathpine/Caboolture 

4500-4510; 4520 

Sunshine Coast Areas 

4550-4601 

Maryborough City 

4650# 

Hervey Bay City 

4655# 

Bundaberg City

4670#

SA 

Adelaide

5000-5199; 5800-5999

TAS 

Hobart area

7000-7019; 7050-7053; 7055; 7172#; 7892 

Launceston 

7248-7325 

WA - to Perth CBD

From all above locations to Perth CBD

6000-6005; 6800-6899
WA - from Perth CBD** to

Canberra CBD

2600-2601

Sydney CBD

1000-1299; 2000-2009

Melbourne CBD

3000-3010; 8000-8010

Brisbane CBD

4000-4004

Adelaide CBD

5000-5005; 5800-5879

Hobart CBD

7000-7003

Launceston

7250