Shipping + Returns

30 Day Returns - It's that Simple

Just send our friendly team an email at stepwell.hq@gmail.com and await further instructions.

Standard Returns Policy

If you purchased an item from STRYDA and you've changed your mind or need to swap it for another size, you can return it. Just send it back with proof of purchase and we’ll repair it, exchange it or give you a refund using your original payment method. Our policy provides you with additional benefits to those under Australian Consumer Law.

Delivery Questions?

Home Delivery orders for all orders can be sent to street addresses or post office boxes.

Unless otherwise detailed in the product description all items will be shipped from our Melbourne, Australia office within 1 day of receiving your order. Orders will be allocated a shipment tracking no.

Standard Delivery

All shipments are expected to arrive within 1-10 business days depending on the shipping service selected. If your order does not arrive within 14 business days please contact STRYDA at info@stryda.com.au with your order number or call us on +61 3 9457 6778.

Express Delivery

Australia Post Express Post Shipping covers 80% of Australian business addresses, private addresses and Post Office boxes.

Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only.

If your item is for an address outside the Express Post network, we'll use the fastest possible transport links.

State	Location	Postcode range(s)
ACT & NSW	Canberra	0200-0250; 2600-2639; 2900-2920
	Sydney and suburbs	1000-1404; 1411-1920; 2000-2249; 2555-2574; 2740-2786
	Gosford Region	2250-2263
	Newcastle	2264-2310
	Wollongong Area	2500-2530
VIC	Melbourne and suburbs	3000-3210; 3335-3338; 3340#; 3427-3429; 3750#; 3755#; 3757#; 3765-3767; 3782; 3785-3796; 3800-3810; 3910-3915; 3930-3934; 3975-3977#; 8000-8899
	Geelong and suburbs	3211-3220
	Ballarat	3350; 3353-3356
	Bendigo	3550; 3552-3556
	Shepparton/Mooroopna/Kialla	3629-3632#
	Seymour	3660-3661
	Latrobe Valley	3825; 3840-3844
QLD	Brisbane	4000-4209
	Gold Coast	2484-2490; 4210-4299; 9726; 9728; 9729
	Booval/Ipswich Areas	4300-4305
	City of Toowoomba	4350; 4352*
	Strathpine/Caboolture	4500-4510; 4520
	Sunshine Coast Areas	4550-4601
	Maryborough City	4650#
	Hervey Bay City	4655#
	Bundaberg City	4670#
SA	Adelaide	5000-5199; 5800-5999
TAS	Hobart area	7000-7019; 7050-7053; 7055; 7172#; 7892
TAS	Launceston	7248-7325
WA - to Perth CBD	From all above locations to Perth CBD	6000-6005; 6800-6899
WA - from Perth CBD** to	Canberra CBD	2600-2601
	Sydney CBD	1000-1299; 2000-2009
	Melbourne CBD	3000-3010; 8000-8010
	Brisbane CBD	4000-4004
	Adelaide CBD	5000-5005; 5800-5879
	Hobart CBD	7000-7003
	Launceston	7250